Director, Operations

Remote or Hybrid

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Certa ProPainters, Ltd., the franchisor of independently owned and operated CertaPro Painters® franchised businesses, is seeking an experienced and forward-thinking Director of Operations to lead team of General Managers and guide our franchise network to even greater success. This leader will bring a strong track record of building teams, strengthening systems, and driving measurable results through operational excellence.

As the largest residential and commercial painting company in North America, with more than 335 locally owned and operated businesses, we know that true success goes beyond paint and brushes. It is built on consistency, trust, and the ability to deliver on our promise every single day. At CertaPro Painters, operations are at the heart of how we create extraordinary customer experiences and how we support our franchise owners in achieving meaningful growth.

Reporting to the Vice President of Operations, you will lead with clarity, focus, and accountability ensuring that every franchise owner has the tools, guidance, and support they need to thrive. This role is about more than oversight; it is about inspiring confidence, fostering innovation, and living out our Core Values: Deliver What You Promise, Have Pride in What You Do, Respect the Individual, Practice Continuous Improvement, and Embrace the Possibilities.

  • Essential Functions/Responsibilities

  • Lead, mentor and coach a team of General Managers to drive performance, consistency, and profitability across assigned Franchise Owners.
  • Serve as a primary liaison between field operations and operations leadership, translating strategic goals into actionable plans.
  • Support franchisees through coaching, training, and performance reviews in areas including marketing, sales, production, and financial success.
  • Conduct regular field visits and virtual check-ins to assess franchisee needs and provide hands-on operational support.
  • Facilitate regional meetings, workshops, and peer groups to foster collaboration and share best practices.
  • Oversee the implementation of operational programs and initiatives, ensuring alignment with brand standards and strategic anchors (Market Share, Brand Experience, Financial Success).
  • Collaborate with cross-functional teams to improve systems, tools, and processes that enhance franchisee efficiency and customer experience.
  • Leverage P&L statements and financial trends to identify opportunities for growth and
  • Assist in resolving escalated customer service and warranty issues.
  • Contribute to the development and delivery of training materials and operational manuals.
  • Participate in succession planning and talent development within the Operations team.

 

Qualifications/Experience Required

  • Bachelor’s degree in Business or related field
  • 7+ years of experience in operations, with at least 3 years in a leadership role.
  • Proven track record in sales, team leadership, and driving measurable business results.
  • Experience in franchising or multi-unit business operations preffered.
  • Proven business acumen and experience leveraging financial reporting such as P&L, Balance Sheet, etc. to drive business results
  • Excellent communication, presentation, and interpersonal skills.
  • Self-motivated with the ability to work well both independently and in a team-based environment
  • Ability to travel up to 50% of the time.

Knowledge/Skills Required

  • Excellent ability to solve problems and drive organizational change
  • Team development and coaching
  • Project and priority management
  • Must have excellent discretion and judgment skills in working with franchisees and confidential information
  • Must have strong verbal and presentation skills to communicate with franchisees, company employees and outside vendors
  • Proficient with Microsoft Office suite
  • Ability to foster a culture of accountability, collaboration, and continuous improvement

Benefits

  • Competitive compensation package including health benefits, 401(k), long-term disability coverage and HSA; exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to experience, education, business needs and market demands
  • Leadership and skill development opportunities
  • Equity opportunities
  • A collaborative, supportive work environment

Location and Travel:

  • This position can be remotely based.
  • This position requires travel up to 50% of the time.

Hybrid Remote Work Policy:

Employees who live within a 50-mile radius of CertaPro’s Audubon, PA headquarters are subject to the Hybrid Remote Work Policy, which requires them to work from CertaPro’s headquarters every Monday and at least one additional day per week chosen by the employee.  Employees subject to the Hybrid Remote Work Policy are also expected to work at CertaPro’s headquarters on days when there is a Meet the Team event for prospective franchise owners scheduled.

Equal Opportunity Employer Statement

CertaPro Painters, Ltd. is an equal opportunity employer. In order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at CertaPro will be based on merit, qualifications, and abilities. CertaPro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.

To apply, please email your resume and cover letter to [email protected]